How to disable the handset.

[schupp]

This may sound silly but the company I am contracting for has 3000+ agents and they purchased 4620 (at a great price) instead of double price for a 4622 agent phone.

For recording purposes they have to use the headset and the hand sets have all been removed from the phones. This causes a little problem when logging in, out and even AUX work.

Is there a way to disable the HANDset either on the PBX or in the settings file?



Thanx
S. Chupp
ACA

 

[SF0751]

What kinds of problems are you encountering? I don't know of any way to disable the handset.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[multibus2]

Interesting question, as the switch hook is on the handset cradle, it is expected that the handset is there so cannot be disabled, so why not leave the handset on the phone for operational reasons but remove the handset cord so it cannot be used for the voice part or just wedge the switch hook down and use the headset button to start/release calls

"Been there, done that and got the teeshirt