How to create JTAPI user in CCM 5.0

[msobkowi]

Hi there,
I'm trying to configure a Cisco Unity Express with a Call Manager 5.0. I have created all the route points and CTI devices, and now I get to the step of creating a JTAPI user and I am lost. How do you create a JTAPI User. I can create a new user, but no where does it give me to option to "Enable CTI Applications"

Any help would be appreciated.
Thanks
Mathew

 

[ekrieger]

Create a new Application User instead of an End User.

 

[msobkowi]

Found the answer on the Cisco forums. Once you have your jtapi end user, you have to add the jtapi user to the Application User "CTI Enabled" group.