How to create ACD login numbers

[johnjose]

No Symposium just M1 opt11 ACD queues. How to create login numbers for Agents to be ready answer ACD IN calls?

Please advice.

J.

 

[PERRYPJ]

Go to LD 23 and in the SCB you will find IDLB lower boundry and IDUB upper boundry

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[johnjose]

PERRYPJ, thanks for answer.
So far supported Symposium based Contact centres, so a little bit confused how it works. Does it mean every Agent can use every login number in a IDLB/IDUB range to log into the ACD, defined under key 0 ?

Thanks,
J.

 

[MossEng]

Yes with Agent ID Login on Non symposium ACD an agent can login in with any ID in the range as long as no one is already logged in using that ID.

 

[PERRYPJ]

Normally I like to have one person hand out the ID's that way if you have a large switch with a lot of ques you won't run into agents using other agents ID's
LB 1111
UB 9999

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[janaya]

and remember the Agent login has nothing to do with the DN mapping in the system. They are independent from the other system options. I ususally gave the agent the same login as their POS id so supervisors had no problems when it came to monitoring.