How to create ACD Agent

[lebron0323]

Hi! Can anyone help me in building ACD agent. Im a newbie..thanks..

 

[Firebird Scrambler]

This guide is useful for engineers who want to start off with the basics. It's old, but gives you a good overview on command line programming.

http://www.ghtrout.com/files/Meridian_1_Basic_System_Admin_.zip

A typical ACD set would be something like..

DES AGENT
TN 004 0 00 02
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0010
LNRS 16
XLST
SCPW 1111
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR MTD FND HTD ADD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUA DNDD CFXD ARHA CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
HUNT
PLEV 00
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6000 0 3107
AGN
01 NRD
02 TRN
03 PRK
04 ASP
05 EMR
06 MSB
07
08 SCR 2107 D MARP
09 AO6
10 SSU 0010
11 SCC 0107
12 CHG
13 DPU
14 ACNT
15 AWC
DATE 16 MAR 2005

Key 0 is the important one and in this case the ACD queue is 6000, but the position ID must be a spare number. Some customers tend to just add in a extra digit or just change the 1st digit if they have their own SCR key to make it easier to manage the system DN range.

Also you will need to have certain ACD features added in on the keys such as NRD, MSB, ASP and EMR etc. It might be easier to just copy an existing ACD set and you just need to enter in a new position ID.


All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[lebron0323]

Thank you so much!!!!