How to check agent logon and logout report in cms

[avaya137xx]

Hi,

We have an ongoing issue with agents logging in 2am morning .

We are not sure how this is happening...we have " automatically sign into acd server * option unchecked .

So is there a way that we can check what time agent logged in from cms supervisor report

 

[Stinney]

Does the Historical / Agent / Login/Logout(Skill) give you what you need?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[avaya137xx]

Historical
Agent log in and logout report.
Something crazy happened here.
Verint report shows few agents logged in at 2am on 22 may .
So I have been asked how these agents are logged in at 2am

 

[avaya137xx]

Actually it didn't show me anything it is completely balnk