How to Change Rings for Auto-Attendant on Merlin Legend

[dmlabel]

Hi Everyone:
We have a Comdial Key Voice (4 ports) Version 8.20 hooked up to our phone trunk systm, which is a Merlin Legend 7.0 V10.0 CKE4 (direct connect using the WinSPM V6.0). We have all our calls to our main line routed to an Auto Attendant (on the Comdial). The Auto Attendant used to automatically answer on the first ring.
However, after a power outage it now answers after six or seven rings, which is too long for most people. We had a technician come by to fix the other problems but he couldn't figure that part out.
Can anyone give me the step-by-step instruction on how to change it back to a single ring? I've been reading the forum and it appears to be some type of setting in the ring group, but I don't want to mess up the settings unnecessarily.
Thank you!

 

[tdaugirdas]

You need to find out what your Voicemail Calling Group extention is - normally it is 770. Do you dial intercom 770 to access voicemail? If so - then under menu, system program, exit, extentions, more, line/pool, 770 enter - if you touch the Inspect key - you should see all of your lines (801, etc) and/or main line pool (70) display. If not, press exit, line/pool, 770 enter - and now key in each of your phone lines (if in KEY mode) or you main Line Pool (70) if in Hybrid/PBX mode. If you have an overflow group setup to delay the autoattendant from answering immediately - you need to know which calling group is being used - because that is where the lines/pool are assigned. If you do a Print-out of Calling Group information - that shoulkd give you the information you need - or post it here for more assistance.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dmlabel]

Thanks Tom for your suggestion.
I tried it on the WinSPM computer, but after MORE, I don't see a prompt for line/pool??? Is there a different name? This is for WinSPM 6.0.

Also, I tried it on the MLX-20L main console, after I press MENU, SYSTEM PROGRAM, it just beeps...

Sorry, I'm a newbie at this phone system... Thanks for your help.

 

[tdaugirdas]

OK - If you have WinSPM - do this - it will make the process faster and simpler. Connect with WinSPM, choose Standard SPM after connecting (this will give you the 20 L emulation screen). At that screen, press system program, start or exit (whichever you have), press the "More" key once, Press Print - press the More key three times to scroll to Group Calling, choose All - and then cut and paste that text report here. This way we will not be "shooting in the dark".

As for your original question... after pressing system program, start or exit - press extentions, them press more, then press group calling - now you will see the option for Line/Pool.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dmlabel]

Thanks Tom.
I got it to print out the report (it was more involved than I thought, because the WinSPM was on an old Win98 computer, had to jump through some hoops to get it copied on a floppy disk and read it back!!)
I checked and we do dial 770 to retrieve our voicemails.

----- Site: DM Label 708. Captured: 01/28/08 -----
DIRECT GROUP CALLING INFORMATION


Group # : 770 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 2
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 7156 AUDIX 1
2 7157 AUDIX 2
3 7158 AUDIX 3
4 7159 AUDIX 4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES : 801 802 803 804 805 806 807 808 817 818
: 819 820
DIRECT GROUP CALLING INFORMATION



Group Priority: : 4
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION


Group # : 771 Group Type : AutoLogin
Call Distribution Type : CIRCULAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 2
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 1
Prompt Based Overflow Option: No
Overflow to DGC group # : 772

Group Coverage :

Member No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 4
Support Group: :

Home Group(s)/Priority :
DIRECT GROUP CALLING INFORMATION


Group # : 7920 Group Type : AutoLogin
Call Distribution Type : CIRCULAR

PryAnn No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 1
Prompt Based Overflow Option: No
Overflow to DGC group # : 770

Group Coverage :

Member No. EXT # LABEL
1 138 OPERATR
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: :

Home Group(s)/Priority :



----------------------------------- ANNOTATION -----------------------------------

 

[dmlabel]

BTW, our Auto Attendant is at x339, for what it's worth.

 

[tdaugirdas]

From what I can tell - there is nothing wrong in system programming. The VM Calling Group is 770 and the all of the phone lines are attached to that group - so the autoattendant should be answering all calls to those lines immediately - unless there is something in the programming of the voicemail unit itself that is causing the delay.

Not sure what you mean by "the Autoattendant extention is 339""??

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dmlabel]

Thanks Tom for checking.
The previous tech said it was the Comdial Key Voice, but we couldn't figure out how to configure it either.
Anyone out there familiar with that Comdial system? Unfortunately both the reseller we bought it from and Comdial are both out of business. I couldn't find any manuals on that particular voicemail system. It has "integration with Merlin" on the main menu as well.
Thanks for any help in advance...

 

[dmlabel]

PS: x339 gets to our Auto Attendant, that's what I meant.

 

[TouchToneTommy]

You'll find a top-notch Comdial-specific forum here:

http://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/forum/f/2.html

 

[tdaugirdas]

Do you know the model# of the Comdial Voicemail. I just tried google and found a variety of available Comdial voicemail manuals in PDF format on the internet.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dmlabel]

It's a white box DOS PC, with the label COMDIAL on the front. When we run the voicemail it says "Small Office Call Processing System, v.82, AT&T Merlin Lengend Integration."

I looked in its menu but couldn't find where it would let you set how many rings for the Auto Attendant to pick up?

I'll try the other forum you pointed out also, thanks.

 

[dmlabel]

OK, got it to work!
Someone from the Sundance board suggested changing the Night Mode settings and now it answers on the first ring!