How to cancell call forwarding after hours 1

[Ilyam5]

Certain numbers are being forwarded to our security phones after hours. I wasn't able to find out why they are forwarding there. I believe there is a vector created.

How does one cancell that forwarding for certain numbers while leaving the rest ?

System is Avaya s8100

 

[wildcard100001]

You could use "remote access" with console permissions to dial in, then dial the feature code, then the extension. Toll fraud risk... etc..

Alternatively you could remote control a PC on network that has a modem connected to it with an extension that has console permissions and do the same thing.. using something like hyperterminal to dial the digits... I've used this method for years....

Thanks,

Wildcard

 

[phoneguy55]

Use a softphone with console permissions.

 

[sjforcum]

My first step would be to figure out HOW the calls are forwarding. While one is forwarding, run the status station XXXX command. If there is something in the CF Destination field, then it's call forwarding. If it's blank, it's probably a coverage path.

If it's call forwarding (I doubt it if it's automatic):

Or you could use telecommuter. See what DID # is assigned to telecommuter (change tele).

Then you dial in and do the following:

1) Hear Dialtone : Dial FAC for EXTENDED CALL FORWARDING disable

2) Enter the extension you wish to disable, then press #.

3) Enter the stations passcode, then press #. (The passcode is setup on page one of the station form).

4) You should hear three beeps. It's now turned off.

If the CF Destination field is blank:

I'd also check the actual stations themselves..what is the coverage path?

If it starts with a T, you're using time of day coverage paths. To modify where the call routes, use change cov time X. You'll see a schedule which shows what coverage paths are activated at what times.

My guess is you are more than likely using time of day coverage...

SJF

 

[SF0751]

sjforcum is correct. Find out why it's doing what it's doing, otherwise, you may cause more headaches for yourself down the road.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[sjforcum]

Thanks sue,

One last point...before you modify the time cover path, make sure nothing else is using it...do a list station, list hunt and check the cov paths.