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How to calculate the number of logged-in agents

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sozmena

MIS
Aug 22, 2002
73
TR
Hi all,
I want to make a CMS custom interval report where I am able
to see the average number of logged-in agents in an interval.
How can I do this ?

Share what u know, learn what u don't
 
A 'split/skill' summary interval report has this statistic. It is called 'Avg Pos Stf'
 
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