Jul 6, 2004 #1 sozmena MIS Aug 22, 2002 73 TR Hi all, I want to make a CMS custom interval report where I am able to see the average number of logged-in agents in an interval. How can I do this ? Share what u know, learn what u don't
Hi all, I want to make a CMS custom interval report where I am able to see the average number of logged-in agents in an interval. How can I do this ? Share what u know, learn what u don't
Jul 6, 2004 #2 RGarcia87 Technical User Jun 24, 2002 506 US A 'split/skill' summary interval report has this statistic. It is called 'Avg Pos Stf' Upvote 0 Downvote