I found it in the cos and selected the subscriber controlled. I believe it is not in the documents any where that I found. I opened a mail box clicked on launch subscriber options and went into the telephone access tab, Because I selected subscriber controlled in the individual mail box, the box labeled "Play back date and time when reviewing messages" in the Telephone Access tab allowed me to turn on the feature. This is the only way I found to enable the feature for a individual, which is quite cumbersome. I just turned the feature on globally by modifying each COS.
It really is misleading and not user controlled. the user can not control it via the TUI.
I guess I took subscriber controlled as user controlled.