How to allow new incoming call to available extension

[abunadwi]

Hi All,

I trying to configure my TDA100 to allow my co line able to receive more than 1 call at the same time when the line are been used(busy) however i couldn't get the right configuration. I only manage to the stage where the line are ringing while the line currently engaged but it didn't rang to the other available extension.

 

[obtsystems]

do you have more than 1 line on the system, if so do they have hunting / rollover setup with the provider

 

[abunadwi]

Yes, i have more than 1 line on the system. Example, 1st line number 12345 2nd line number is 67890. When the line 12345 is engaged or used by 1 extension, i want to allow new incoming call on line 12345 to routed to other extension while the line 12345 is even it still used by other extension.

 

[obtsystems]

that is for the line provider to setup once you have set the ringing for both lines to be the same and they setup hunting/rollover if first line is in use the second line will ring in

 

[abunadwi]

OK. I got another favor to ask. the enviroment is like this. I got 4 incoming co line with different number and 2 group. I trying to allow each group to receive call from 2 co number. mean group 1 will receiving call from co 1 & 2 while group 2 co 3 & 4. how ever each group only able to receive call from single co line e.g group 1 only receive call for co 1 and group 2 co 3. the application only allow 1 cos for each icd

kindly advice if the something i miss out

 

[obtsystems]

Trunk groups don't stop incoming calls to extensions or groups

If line 1-2 are dil to group 1 and line 3-4 are dil ring to group 2 then the members in those groups will ring for those lines

If you want different members to ring for each line then you point the lines to ring 4 different icd group and put what extension you want to ring in each group


You can have any extension in any group