We have NICE 8.9 VOIP LOgger [RTP Sniffing VoIP Loggers for Dynamic IP Addresses] integrated with CISCO CCM [Geotel].
One of our agent/extension is not reflecting into NICE monitor [ NO Events at all ].
I have checked devices.wri file that agent extension is not added in the list.
IF agent logged in onto extension which added in the list then agent is viewable in monitor.
So need to add the extension into devices.wri
Please help this is urgent.
One of our agent/extension is not reflecting into NICE monitor [ NO Events at all ].
I have checked devices.wri file that agent extension is not added in the list.
IF agent logged in onto extension which added in the list then agent is viewable in monitor.
So need to add the extension into devices.wri
Please help this is urgent.