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How to add more numbers to an ACD within an Option chooser

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frogman10

frogman10

Technical User
Sep 21, 2007
1
GB
How do I add additional numbers to an ACD with an option chooser?

Eg customer calls up and option 3 is technical support.

Currently there are 10 technical agents within option 3 for tech support. Now 4 more have started. How do I add these guys into the ACD distribution in option 3?

Cheers
 
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