How to add 7921 to available phones to create

[JacobNunley]

WE recently got some 7921s but I do not have the option to add them in callman?
We also got the sw-ccm-ul-7921g (the License). However unlike when adding LIC to unity I did not receive a License Claim cert? should I have?

 

[pndscm]

By not being able to add them in CallManager I assume there is no option for 7921?? If so, you'll probably have to install the latest Device Pack to get the correct overlays for this phone. Is this CallManager 5? That is the only version where you would need to add licenses (DLU) to add the phones. They are purchased seperatelt from the phone.

 

[JacobNunley]

Thanks

one last question

My callman ver is 4.1(3) sr3a
do i need to upgrade my callman at all? the support doc says

4.1 (3) sr1-4.1 (3)sr4b i do not need to upgrade? I'm guessing my falls into that .

 

[pndscm]

You shouldn't have to upgrade. Just get the latest Device Pack for you version and install it.

 

[sluggo140]

The Current device pack name is

ciscocm.4-1-DevPack-43.exe
Unified CallManager 4.1 Device Package - Compatible CCM Version 4.1 4.1(43) 26-APR-2007 70461477

I just installed it yesterday. If you are running a cluster you will need to reboot all servers in the cluster. We also created a six line template for our helpdesk calls.

Thanks,
Sean