How to activate EC500 remotely?

[surferdude949]

I found this here but not sure about the part where you need to create a DID so that you can dial in. Can someone please elaborate? thx.

Do I insert a full DID number in the "Telecommuting Access Extension" field?

You assign a DID number on the Ch Tele Screen. You then assign feature access codes to the features you wish to open up. Examples below
Change Coverage Access Code: XXX
Enhanced EC500 Activation: XXX Deactivation: XXX
Extended Call Fwd Activate Busy D/A XXX All: XXX Deactivation: XXX

Remote Send All Calls Activation: XXX Deactivation: XXX
Station Security Code Change Access Code: XXX
Then assign a security code to the users that will use these codes. Also check COR/COS to ensure that the users CAN use the features.

The Guides have some good info.
Hope this helps
ED

 

[AvayaTier3]

FNE - read about these in the documentation

change off-pbx-telephone feature-name-extensions                Page   1 of   2
     EXTENSIONS TO CALL WHICH ACTIVATE FEATURES BY NAME

     Active Appearance Select: 3261
          Automatic Call Back:
   Automatic Call-Back Cancel:
             Call Forward All:
  Call Forward Busy/No Answer:
          Call Forward Cancel: 3263
                    Call Park:
        Call Park Answer Back:
                 Call Pick-Up:
         Calling Number Block:
       Calling Number Unblock:
         Conference on Answer:
        Directed Call Pick-Up:
        Drop Last Added Party:
    Exclusion (Toggle On/Off):
   Extended Group Call Pickup:
       Held Appearance Select:

change off-pbx-telephone feature-name-extensions                Page   2 of   2
     EXTENSIONS TO CALL WHICH ACTIVATE FEATURES BY NAME

       Idle Appearance Select: 3262
           Last Number Dialed:
         Malicious Call Trace:
  Malicious Call Trace Cancel:
          Off-Pbx Call Enable: 3263
         Off-Pbx Call Disable: 3264
                Priority Call:
               Send All Calls: 3265
        Send All Calls Cancel: 3266
          Transfer On Hang-Up:
       Transfer to Voice Mail:
      Whisper Page Activation:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[98Converter]

Easier to use FNE's...

change off-pbx-telephone feature-name-extensions set 1

Page 2
Off-Pbx Call Enable: (enter DID extension here)
Off-Pbx Call Disable: (enter DID extension here)

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[joffrey55]

Can someone let me know how to use these? I have been searching on the Avaya documents to set these up but haven't found how to use it. I added the DID's but when I call them directly from the outside get a recording and don't even hit the PBX. I tried dialing the Telecommuter access number then the DID and get an error. Thanks for any help.

 

[DAVIDPAYNE]

If you set up a DID # and it did not hit your switch then that is a carrier issue. Or, you don't have that DID number available.

 

[AvayaTier3]

http://www.aucommunity.com/showthread.php?p=94056#post94056

Here's an example of what could be wrong.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com