How to access IRAD on CICS 6.x via AA and DISA DN?

[alexburke]

A customer is using their CICS's internal Auto Attendant to answer all calls (the main line doesn't ring at any set, although it appears at all of them).

I dial into the system. The internal AA answers and I dial the DISA DN, which gives me stuttered dialtone. I then enter the single existing COS password (which is configured as User Flt 00, Line Flt 00, Remote Pkg 01), at which point I get steady dialtone.

Now I dial ***723, and instead of hearing the IRAD's modem carrier, I get a fast busy.

Remote Pkg 01 is configured to allow access to all line pools as well as remote admin, remote monitor, etc.

They're now on CICS 6.1 SIP; they were on CICS 6.0 SIP. Both versions behave identically in this respect.

Also, once I enter the COS password and get steady dialtone, I can't seem to get normal features to work like Voice Call (by dialing *66). As soon as I dial *66, for example, I get a fast busy after dialing the last digit (not right after the * or first 6).

Why isn't this working? More importantly, how can I make it work?

Thanks in advance!

 

[Arr]

Alex,
Try using the auto DN.. check your COS Conditions... perhaps try placing a COS password instead of making it unprotected. Otherwise your procedure looks good.

PhM

 

[jerryreeve]

I do remember that you cannot get to the IRAD by dialing the extension, either the IRAD answers a trunk ringing or via feature 817, What happens if you try * 8 1 7 ?? also what I have done and works is that if you have an unused trunk port and an unused ATA you can connect the analog output of the ATA to the trunk port and by dialing the DN of the ATA cause a trunk to ring (which can be programmed to be answered by the IRAD)

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

JerryReeve,
I tried that with the IATA and it worked... but didn't release whent the outside call was disconnected. I had to go to site and pull the jumper.
??
PhM

 

[MarvO1]

That's true because of no DS support via the ATA. Maybe someday Nortel will be able to provide DS on their ATA's

MarvO said it