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how I can create more aux in CM & CMS

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Sal656

Technical User
Aug 24, 2013
19
CA
Hi
I am running version R15 in CMS. I am trying to enable in CM to have more AUX codes. when I enable Two-digit aux work Reason codes in CM ; Aux codes disappears in phones and CMS ; I have to disable this back ; in order to get working again to single digits aux code. Any issues

display system-parameters features Page 14 of 18
FEATURE-RELATED SYSTEM PARAMETERS
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Two-Digit Aux Work Reason Codes? n>>>>>>>>>>>>>>>>> set to "Y"

REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout:
IP Failure Aux Work Reason Code: 0

MAXIMUM AGENT OCCUPANCY PARAMETERS
Maximum Agent Occupancy Percentage: 100
Maximum Agent Occupancy Aux Work Reason Code: 9

FORCED AGENT LOGOUT PARAMETERS
Maximum Time Agent in ACW before Logout (sec):
ACW Forced Logout Reason Code: 0
Clock Time Forced Logout Reason Code: 0
 
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