Hi
I am running version R15 in CMS. I am trying to enable in CM to have more AUX codes. when I enable Two-digit aux work Reason codes in CM ; Aux codes disappears in phones and CMS ; I have to disable this back ; in order to get working again to single digits aux code. Any issues
display system-parameters features Page 14 of 18
FEATURE-RELATED SYSTEM PARAMETERS
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Two-Digit Aux Work Reason Codes? n>>>>>>>>>>>>>>>>> set to "Y"
REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout:
IP Failure Aux Work Reason Code: 0
MAXIMUM AGENT OCCUPANCY PARAMETERS
Maximum Agent Occupancy Percentage: 100
Maximum Agent Occupancy Aux Work Reason Code: 9
FORCED AGENT LOGOUT PARAMETERS
Maximum Time Agent in ACW before Logout (sec):
ACW Forced Logout Reason Code: 0
Clock Time Forced Logout Reason Code: 0
I am running version R15 in CMS. I am trying to enable in CM to have more AUX codes. when I enable Two-digit aux work Reason codes in CM ; Aux codes disappears in phones and CMS ; I have to disable this back ; in order to get working again to single digits aux code. Any issues
display system-parameters features Page 14 of 18
FEATURE-RELATED SYSTEM PARAMETERS
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
Two-Digit Aux Work Reason Codes? n>>>>>>>>>>>>>>>>> set to "Y"
REDIRECTION ON IP CONNECTIVITY FAILURE
Switch Hook Query Response Timeout:
IP Failure Aux Work Reason Code: 0
MAXIMUM AGENT OCCUPANCY PARAMETERS
Maximum Agent Occupancy Percentage: 100
Maximum Agent Occupancy Aux Work Reason Code: 9
FORCED AGENT LOGOUT PARAMETERS
Maximum Time Agent in ACW before Logout (sec):
ACW Forced Logout Reason Code: 0
Clock Time Forced Logout Reason Code: 0