How does Vu-Stats work 3

[KerTho]

Help,

Can someone tell me how Vu-stats works? What we are trying to do is have the agents the ability to see how many calls are in queue on their callmaster. Is this what we need. What needs to be turned on? What are the features?

Thanks

 

[SF0751]

In a nutshell, "VuStats presents Basic Call Management Systems (BCMS) statistics on phone displays. Agents, supervisors, call center managers, and other users can press a button and view statistics for agents, splits/skills, VDNs, and trunk groups."

Your Call Center or Vector manual should be able to provide you with more information. VuStats will give you what you're looking for, and is pretty easy to set up.

Susan
[sub]Why do strong arms fatigue themselves with frivolous dumbbells? To dig a vineyard is worthier exercise for men.[/sub]
[sup]Marcus Valerius Martialis[/sup]
Semper ubi sububi in caput tuum.

 

[dmoore7648]

You could also setup a "q-calls" button on the station and enter the hunt group number next to it. When calls are in queue the button light on the phone will light up and even flash when X number of calls are in queue. X being what you setup as the threshold on the hunt group page. It is a lot simpler than setting up VuStats if all you want to see is calls in queue.

 

[AvayaHelp]

On the station form <ch st ###> page 4, assign a button as vu-display, fmt will be 2. Then when the Agent presses the button they then press the number of the skill they want to see the stats for and then pound (#). You will see something like the following on the phone:
WT=# OLD=0:00 s=## ACD=# AUX=## AVL=#
WT - How many are in the queue
OLD - how long the oldest queue member has been waiting
s - number of Agents logged in
ACD - number of Agents on a call
AUX - number of Agents in AUX work
AVL - number of Agents Auto-in



Avaya, Octel, AUDIX, CMS and other fun stuff.

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