How do you stop the auto attendant from P/U on Norstar 8X24?

[teajota]

How do you stop the auto attendant from P/U automatically on Norstar 8X24 (Software version dr5 rel. 02)? We are having the hardest time. Please help.

T.J. DesMarais

Go Bucs!

 

[mroberts]

Need more info...... what voicemail do you have? What steps have you taken thus far?

MRoberts

 

[teajota]

it is a Pairtree NI which is Norstar intergration. The gentlemen that supports the Pairtree has already had the unit and as well dialed into the unit to verify it was not the voicemail. My technician says that no where in the manual does it explain how to diable or enable the auto attendat. We were told that the DR5 software was not capable but the ds was. this whole process of sending units back and forth has taken a week and a half at our customer's expense. Thanks in advance for your help.

 

[mroberts]

Well, the Norstar can only send a line to the extension number of the PairTree. So go into the Norstar programming and pull up the extensions of the voicemail. See if any lines are assigned directly to them. If so, unassign them.

That would be my guess, not knowing a darn thing about PairTrees.

MRoberts

 

[teajota]

already tryed that one. What else can you think of? Thanks so much

 

[mroberts]

No, I really don't have any other ideas here, other than just disconnecting the PairTree all together and seeing where the call rings then.

Sorry I couldn't be more helpful.

MRoberts

 

[teajota]

it is giving us an error code of 63-201 any ideas there? This is killing us as well as our efficiency and our poor customer. We called another Norstar gentlemen and he said he had never heard of such an issue. Also I need to make one correction on the info. I gave you, it is a DR5 DS. Thanks again.