How do you set up Auto Attendant

[mabery]

Currently Call Pilot just goes to vm box, how do you configure Auto Attendant so that it gives all callers 'you are in a queue' message ?

 

[grumpyone60]

You would use SDN table to route to a App. Builder program that has been configured to send callers to numbers in your ACD que....

 

[mabery]

I am new to Call Pilot, so can you expand SDN, thanks

 

[Trevatwork]

SDN = service directory number


you can see these under system in call pilot manager


Trevor