How do you renumber an extension that was in use before?

[billnat]

I am using R7 with the Merlin Legend. I renumber an extension before, but now want that extension to be at a new phone. When I try to do a sysrenumber for a single extension, it doesn't like the new extension (which is actually an old extension that was used before).

Any ideas would be appriciated,

Bill

 

[gregarican]

As along as the extension doesn't conflict with something like a range for lines, park groups, etc. you should be fine.

Obviously all extensions must be unique. Are you sure that your "old" extension doesn't still exist in the system? Try printing out an extension directory to check. If it still exists you must renumber it to something else and then renumber your desired extension to take its place...

 

[billnat]

OK,

I am still kinda new to this stuff. Could you point me in the right direction to make sure what is in use and what is not.

Thanks,
Bill

 

[TouchToneTommy]

Your old extension probably still exsists. Go to Maintaince, Port, Station, put in the old extension number, and if it gives you an option for status, press status and look for the Logical ID number.

Now take that Logical ID number and add 7099 (or 7100 and then subtract 1). This will give you the extension number of that port in the 4-digit set up space.

Go back to System Programming, System Renumber, Single, Extension, put in that old extension number, enter, now put in that set up space extension that you came up with above, and enter.

Now you can renumber that new phone to the old extension number.


Also be aware that if you have voice mail, the coverage is on the PORT, not the Extension number, so you will need to remove the set up space extension number, and add the old number again.


(P.S., after all that, if you know the logical id's of both phones, and the connecting cords are long enough, you could simply plug and play, swapping them.)

 

[billnat]

I found the Logical ID number and did the math, but we use a 3 digit dial plan and when I try to enter the 4 digit extension (from the math), WinSPM doesn't like the extension and asks for a new extension number.

Any thoughts?

THanks again,
Bill

 

[gregarican]

You need to perform a global renumbering to accommodate the extra digit if you are using a three-digit dial plan and want to expand to four.

Go through SysRenumber-->Default Numbering and you can go into the Set Up Space option for this.

When Merlin is installed by default it only has a two-digit dial plan. From there you can make it three-digit, four-digit, etc. Be careful when modifying things, as existing extensions that are functional can change.

 

[billnat]

Thanks for the info, but I don't really want to change the whole numbering scheme. I just want to get this old extension back into use. Plus I use DID and not sure if changing the scheme will mess everything up.

Thanks,
Bill

 

[franke]

go to 'PRINT' 'MORE' 'EXTDIR', create a 'NEW FILE' (the name is arbitrary, so you could enter 'extdir' for example) when it's done, your screen will switch to this text file, showing all the assigned extension numbers, their location (in slot/port format), labels, etc. Find a number not being used and renumber accordingly. It could be that the system was originally setup as a three digit number plan, in which case your extension numbers would be in the range 100-199, 200-299. (4400/MLX adjuncts would be 300-399 and 400-499 respectively). The ranges 500-599 and 600-699 are not used for anything and may also be used for extension numbers.

 

[TouchToneTommy]

Ouch-DONT do the global renumber! Franke is right, default extension numbers for the 3-digit numbering plan are 100-299, so you need to find an unused 3-digit number to change the old extension to, so that you can renumber the new one. Try adding 99 to Logical ID, but if that extension number has been reused, just pick one in the 500/600 range.

 

[gregarican]

I realize that a Global Renumber is an extreme measure for correcting something, but was confused by the initial problem. If the the system won't allow Billnat to enter in a four-digit extension then I was thinking that perhaps it's not set to accept that many digits. If that extension isn't being used it should accept it, right? Billnat, can you choose a different four-digit extension and do the Single Renumber for that one?

Other than that, if you print an Extension Directory and don't see the desired extension present then you should be able to perform a Single Renumber to accomplish what you are looking to do.

 

[TaxLawStud]

Sort of off topic, but if my dial plan starts at 500, is there an easy way to have extensions in the 400 range? BellSouth just gave us a block of DIDs in the 400s. Instead of dealing with them and having a new block issued, can I somehow integrate the 400s into our dial plan without doing a system renumber? If not, then BellSouth will have to issue a new block since I am not keen on renumbering our system. Thanks.

 

[billnat]

Hey thanks for the help everyone. I got it to work. Just took a little time and effort.

Bill

 

[TouchToneTommy]

As for the DID issue, you might try programming the Legend to strip off the 1st digit and add a 5 to make the DID's match the extensions.