How do you program an SV8100?

[phadobas]

Let me explain. I've been working with 2400ICS since 1999 and SV8500 since 2008. I know a lot about these systems. I've also dealt a lot with 2000IPS/IVS.

Now one of our branch offices has an SV8100 and they need help from me to make changes in its programming. How do you program that beast? I just got all the manuals but they avarage about 1000 pages. So while I'm reading through those real fast (changes need to be done on the system in 24 hours), I'm hoping I get a quick get-go here:

So do you program this with Matworx or PC Pro? Or some terminal emulator?

Are the commands numbers like on the 2000, or are the command actually commands like on the 8500? Or something completely different concept?

Can you make programming changes from a phone, like you could on a 2000?

They have IP phones and they need to change around the button layouts and line-appearance stuff. I don't know how the trunking is setup and I don't expect to have to deal with that.

 

[phadobas]

Ok, so I got the manuals. I see that they use a variation of PC Pro. I also see that you can program the system from a phone. Since I don't have remote access, and I don't know anyone on-site who has PC-Pro, it will be walking somebody through programming changes - and he will be doing the programming from a phone...
So here are some feature-specific questions:

- Speed dials or One-touch dials. On the SV8500 once, I program a key as speed dial, the user can program a button as to what the button should be dialing, like this: FEATURE - speed dial button - digit sequence - FEATURE. How is this done on the SV8100? This also brings up the next question:

- How do you program a button to be a one-touch speed dial button?

- Line appearance. I want the prime line of station A to show up on the 2nd button on Station B. In fact, this is already programmed in the system. However, when station A puts the call on hold, station B is unable to pick it up. It might be an exclusive hold, or some sort of privacy is enabled on station A. These are the concepts on the SV8500. Is it the same on SV8100?

 

[PFD45]

PCPro for SV8100.

There is also a web interface.

You can also program from the phone.

The Feature Programming Guide is the Bible. It has all of the commands that you MAY need to touch to get a feature working.

One of many things completely different from the 2400/8500 and 2000/8300 is the ability to open PCPro for the 8100 and load a saved database and look at the programming just as if you were logged into a system.

I was put in a room with an 8100 and some excel spreadsheets and told to program it up. I spent the first 4 hours trying to disable voice call because that's how they work out of the box.

Before I got used to the 8100's idiosyncrasies I thought if PBX's were cars then the 8500 would be a Ford, the 8300 would be a Chevy and the 8100 would be a coffee maker. Not even on the same planet.

Good luck and here is a copy of my first cheat sheet:
VM8000 Ftr Code *8
CFNA Timer 24-02-03
CF/NA Stns 20-29
CF/NA Trunks 20-30
CF/NA Class 20-31
No Dial 9 15-01-02
Date & Time 10-01 (Web Admin Only)
Ext To Port 11-02
Key Data 15-07
Name Display 15-01
Call Fwd 24-09
Feature Codes 11-11
Stn Toll Restrict 21-04, 21-05, 21-06
Stn Class 20-06
Stn Class Ftrs 20-11
Show/Modify Stn 15-0X
Create Stations 11-04 & 11-02
Delete IP Phone 90-23 Web Admin Only.
DID, Conversion and Non-Conversion, 22-11 AND 22-10
DID No. of Digits 22-09-01
Voice Call, Restrict 20-02-12 (Spkr 721 = Voice and Spkr 723 = Ring)
VM Pilot 11-07
Dept Grps 16-02
IP Assignments 10-12
Assign/Delete MAC 15-05
DT700 Passwords 15-05-27 & 84-22
Virtuals Ringing 15-09
Seize a Virtual Line 15-02-21
Land On Virtual 15-18-01
Quick System Overview F9
CLIP Sending ANI on PRI 20-08-13, 21-12 &21-13

 

[PFD45]

and he will be doing the programming from a phone...
Have him point his browser to the IP address of the 8100 and he will get a nice little web interface.

So here are some feature-specific questions:

- Speed dials or One-touch dials. On the SV8500 once, I program a key as speed dial, the user can program a button as to what the button should be dialing, like this: FEATURE - speed dial button - digit sequence - FEATURE. How is this done on the SV8100? This also brings up the next question:
- How do you program a button to be a one-touch speed dial button?
Speaker, 751, Any Button, 01, Digits to store, Hold, Speaker.



- Line appearance. I want the prime line of station A to show up on the 2nd button on Station B. In fact, this is already programmed in the system. However, when station A puts the call on hold, station B is unable to pick it up. It might be an exclusive hold, or some sort of privacy is enabled on station A. These are the concepts on the SV8500. Is it the same on SV8100?
AKYD is MB 15-07.
You probably need to program station B to use virtual key operation mode to be a "Land On" key in MB 15-18.

 

[phadobas]

Thank you guys for the above. Very informative already!

PFD45! You wrote:
- How do you program a button to be a one-touch speed dial button?
Speaker, 751, Any Button, 01, Digits to store, Hold, Speaker.

Do I really just walk up to a phone and dial that sequence? Or is that only when I'm already in programming mode?

 

[PFD45]

You CAN make a button a spd dial and simultaneously store the digits in web/PCPro mode (15-07).

But we teach end users this way so that they can do it themselves.

It's really just programming from the phone without going into programming mode.

Speaker ('cuz that's how you start), 751 means "I want to assign a button", Any Button (button to be assigned), 01 "I want it to be a speed dial" , Digits to store (2nd half of assignment), Hold "I'm finished", Speaker.

You can substitute the 01 for other digits and assign other features to keys.

 

[phadobas]

That is excellent information. Thank you. That makes me understand what am I doing and why.

 

[phadobas]

So I had the person on-site do this, and the phone just calls 75101xxx. Mind you I never touched this system or anything like this, much less the person on-site... So we might be missing something that's very obvious to you.
So the person did:
Speaker-751-button-01-digits to be stored-Hold-Speaker

But somewhere along the sequence, the phone starts making the call already.

 

[phadobas]

Per the Programming manual, you can enter programming mode from a phone by pressing SPEAKER and then dialing #*#*. After that, you supposed to be able to enter a password (which we are hoping is one of the defaults from the manual), and then you can do one of the many programs.
However, when I called the on-site person, and he pressed SPEAKER, first he got stutter dial-tone, which indicated to me that there is a voicemail message for that phone and the system was set up to provide this dial-tone as an indication of a un-listened-to voicemail message...
Anyways, after 2-3 seconds, the dial tone becomes clean. So now he presses #, and he already gets some message through the speaker, which I think is wrong but the system doesn't even allow us to continue with the rest of the sequence...

We called it a day for now, and tomorrow he will try to get in touch with the person who installed the system...

 

[belevedere]

When NEC took over Nitsuko, they took their programming and moved into the IPK-II and then the 8100/9100. It is very different from any of the older original NEC systems. PCPRO is the best way to program it because you first download the existing program then save it if anything done afterward messes it up you can bring the original program back in. Then upload all of part of you changes. You can also program through a web interface as long as you know the password. Web programming is direct so you need to know what you are doing. The best manuals to have are the programming manual and a user guide. Most of the access codes are defaulted in the 600's and 700's. It becomes easy for an end user to dial a code and mess things. Which is why I usually delete or change many of them.

http://www.nectekhelp.com

has a few guides listed. Look at the 8100 and IPK-II key systems. The programming is the same. There are two types of VM's available. The UM-8000 blade and the cheaper In-mail CF chip. They are very different.

 

[PFD45]

So I had the person on-site do this, and the phone just calls 75101xxx."

Sounds like the installer needed to use 7XXX for extensions. That can be checked in 11-01. If so then the "Set Programmable Function Key" code can be found/set in 11-11-17.

As belvedere said, the best way to begin changing anything is to log in with PCPro, download the database and save it. That way you can always go back and see what you changed or upload it if things go really wonky.