How do you edit COS vaules?

[Laertes4]

I have just finsihed going through my users mailboxes and found that one of them has a COS of 15. Five users are class 13 the rest of us are class 1.

1) Where and how exactly do I find out what the values are for each COS that is setup?

2) Can I change the COS settings to better reflect what our environment requires? How?

Thanks in advance everyone.

 

[achuchman]

Provide us with some more information on the VM system in use and how you are accessing the information.

 

[Laertes4]

Sorry, totally missed it.

It's an ICS 6.1 system running the latest version of the software (unfortunately I don't know it offhand). We had to upgrade the VM and system software in order to install a Cinphony ACD system last year.

How can I tell from a set what software versions are actually running on the system?

 

[achuchman]

Is the VM device the Cinphony, or is it a Nortel product (NAM or CallPilot)?

The ICS family does not have built in voice mail (it has, however built in AA).

 

[Laertes4]

Now there is something that makes me wonder. I know the Cinphony uses the VM system heavily.

I have found the VM version is "NVM 4.0.04C". The people that installed the Cinphony took out our old VM add on box and replaced it with a new one. Looked the same but had more software installed.


I think I've found my answer though. It turns out we have software (NVM Manager version 4.0). With this I can check usage and edit COS values.

I found a scary statistic though. We only have 7 minutes of message time remaining. Most mailboxes have only a few minutes of messages in them. Is it possible to purge old messages? Or does that function even exist?

 

[achuchman]

Laertes,

I do not know anything about the NAM, so one of the other guys here will need to step in...