How do you diagnose problem with embedded voicemail and SMTP?

[pkellow]

Hi,

I know you can enable smtp logging on vm pro server, by doing the following:
Enabling SMTP Error Reporting:
1. Stop the Voicemail Pro service
2. Start the Registry Editor.
3. Locate the registry key. This differs depending on the version of Voicemail Pro.
Voicemail Pro 3.2: Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories.
Voicemail Pro 4.0+: Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Media Services\Directories.
4. From the menu bar select Edit.
5. Select New and then String Value.
6. Enter SMTPLogging.
7. Right-click on the new registry key SMTPLogging and select Modify.
8. Set the value to 1.
9. Close the Registry Editor.
10. Restart the Voicemail Pro service.

However, if you are using embedded voicemail, how would you do similar? Looking at system monitor->call->under embedded voicemail, tick 'email'; would this provide all smtp errors in the system monitor trace (i.e. do a similar thing)? Any other advice on troubleshooting this?

Thanks in anticipation.

regards
paul

 

[tlpeter]

Just check the option Email under call -> embedded voicemail.


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

That option has always been enough to ID the problem for me. Give it a whirl.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[hairlessupportmonkey]

same here.

also try this FAQ:

http://www.tek-tips.com/faqs.cfm?fid=7427

ACSS - SME

 

[pkellow]

Cool, thanks for all your help. I already knew how to test SMTP using telnet.

 

[kholladay]

http://www.ipofficehelp.com/HOWTO_VMP_Email_Debug.aspx

It has a section for EVM as well

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford