How do you announce the calls line in the Q of an ACDII group on an vMCD?

[kbshannon]

How do you announce the calls line in the Q of an ACDII group on an vMCD? There is no embedded voicemail and I'm using the NuPoint for my RAD's. What setting do I have to activate in the MCD to get the callers to hear what number they are in the ACD Q?

What am I over looking or can the system even do that?

Thanks

 

[kwbMitel]

Position in Q is not available without additional SW like prairiefyre

**********************************************
What's most important is that you realise ... There is no spoon.