We have Cisco Call Manager Business Edition software version 6.1.3.1000-16 the phones are 7965's. Our HELP line is 6600, it has it's own phone 6600, and it is also the 2nd line on 8 phones. when trying to change one phone number of the 8 i dis-associated the help line from the 8 phones in error. i did add them back, but now the 2nd line rings (with a loud annoying ringtone) on all 8 phones instead just the main 6600 phone. There is a Call Pickup Group called IT HELP Line. i made no changes to anything other than disassociating and then adding them back onto the help line. Any help would be appreciated. thank you.
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How do I turn ringing off on Line 2 only 1
- Thread starter chnbmhit
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1
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On the phone programming in CM, double click on the line, when that opens, go down towards the bottom of the page and look for ring setting (idle and active)pick whichever option suits you best and save. Checking the box to the right will update all phones that share that line if you wish.
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