How do I set the "Guest" voicemail boxes.

[ygelman]

Hello forum.
I have Norstar 0x32 system which works fine for office users.

Now I have to set up some kind of temporary mail boxes to sales people outside the office.

What should I do? And how I can forward their calls to temporary voice mail boxes?

Thanks in advance,
Y. Gelman

 

[Roldan]

You will set them up the same as you would a normal mailbox, however when you are prompted for the Ext just press * so that the display will say "none". At the outdial prompt you'll want to set it to "pool" then enter 1 for pool A, 2 for pool B, etc. unless you want to use a specific line for off prem notification. This will allow your sales people to set up a pager or cell phone to be called when they recieve messages. One other thing that I do when doing this is if the site has 200 series ext. numbers I will use 600 series mailbox numbers so that there will not be any conflicts with future mailboxes for exts. and this will also make it easier to identify these guest mailboxes.

good luck

 

[mroberts]

Depending upon how many sales people you have you can forward their DID numbers (if they have them) in the manner below:

TELECOMMUTING GUEST MAILBOX SCENARIO
Line Programming
1. Build a Target line, example: 145
2. Enter customer received digits, example: 4598
3. Prime Set: None

Hunt Group Programming
4. Select a Hunt Group number (1-30)
5. Accept the default Hunt Group Extension that is associated with the Hunt
Group number or make a new one.
6. Add a Member DN to be that of the NAM Voicemail DN.
7. Under Line Assignment, assign the Target Line to the Hunt Group.
8. Shorten the Time Out Que to be the lowest, 15 seconds (default = 60)
9. Make the Overflow extension to be the NAM Voicemail DN.

Mailbox Programming
10. ADD a guest mailbox
11. Make the Extension of the mailbox to be the Hunt Group Extension.

They the sales people will not have individual DID numbers then the receptionist can simply transfer the callers into the sales people's mailboxes. While he/she/it has the caller on the line, he/she/it will press Feature 986, then the desired mailbox number and hang up. The next thing the caller hears is that sales person's mailbox greeting.
MRoberts
mroberts@americaii.com

http://www.a1teletronics.com