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How do I reverse a customer payment

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gennif

Technical User
Jan 17, 2002
1
CA
The payment was applied to the wrong invoice. How can I reverse a customer payment?

gennif
 
Hi,

Post a debit note or an invoice to re-instate the amount on the incorrect customer and post a new payment for the correct customer. This way you have a proper audit trail.

Regards

e
 
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