How do I return callers back to user's vm box after the caller breaks out (DTMF 0)

[FredH71]

How do I return callers back to user's vm box after the caller breaks out (DTMF 0)?

I need the quickest and best solution forsomeone who is not very familiar with the following tools.

My Tools are:

- Avaya IP Office Manager 5.2
- Avaya IP Office Voicemail Pro v3.2

Your help is greatly appreciative.

Thank you

 

[mojo69]

try sending the caller directly back to the user in the VM tab of the user level in the VoiceMail tab to route back to original extension.

 

[intrigrant]

If a caller breaks out it will go to another user/group, redirect the caller back to VM in the destinations settings.

 

[IPGuru]

DON'T!

if they have selected 0 to go somewhere else they clearly do not want to leave a message there, make sure they get answered by a person or don't give the option in the 1st place!

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[intrigrant]

Let him, he'll find out for himself why not to do it. The best teacher is yourself learning from your mistakes.