DancingDave
Technical User
AACC6.1, Call Pilot 5, CS1000E 7.5
We have a number of scripts that give a voice menu to callers...for example
Press 1 for Sales, Press 2 for Servicing
This is currently scripted by playing users a voice segment, collecting digits and then routing calls to other CDNs that have either the Sales or Servicing application associated to them.
The complication is that people can, and do, dial the Sales and Servicing CDNs directly so I can't figure out who is selecting the options by looking at the Sales or Servicing CDNs or applications.
Is there anyway I can report on the actual button presses within the voice menu? Would I need to build the menu in Application Builder instead of AACC6?
Thanks in advance
DD
We have a number of scripts that give a voice menu to callers...for example
Press 1 for Sales, Press 2 for Servicing
This is currently scripted by playing users a voice segment, collecting digits and then routing calls to other CDNs that have either the Sales or Servicing application associated to them.
The complication is that people can, and do, dial the Sales and Servicing CDNs directly so I can't figure out who is selecting the options by looking at the Sales or Servicing CDNs or applications.
Is there anyway I can report on the actual button presses within the voice menu? Would I need to build the menu in Application Builder instead of AACC6?
Thanks in advance
DD
