A clients BCM50 constantly fails. The Tech downloaded the log file, that I am unable to open because there is no file extension. I tried using Word , but of course all I got was a bunch of garbage. The was one readable line of text that said...operationallogs.tar.gz
I tries using gzip and winzip to open the file with no success. Any ideas?
Am I even approaching this the right way? Any help is appreciated
I tries using gzip and winzip to open the file with no success. Any ideas?
Am I even approaching this the right way? Any help is appreciated