ACT! by Sage 2007 (9.0) Version 9.0.1.162
I have ACT e-mail set up using Microsoft Outlook as the e-mail system. I can compose a message using ACT e-mail and send it OK. It also attaches to the contact fine and records the message subject and the body. It also shows up in the contacts "history" tab, "results" column as "Email Sent".
The problem I have is that when I have ACT Email open and Microsoft Outlook is closed, it won't receive when I hit the "send/receive" button. It only receives when Microsoft Outlook is open at the same time and I click on the "send/receive" button in Microsoft Outlook.
This poses a major problem because when I receive using Microsoft Outlook, it won't record the received messages to ACT contacts. I have to manually attach them in ACT E-mail using the "attach to contact" command. When I do it this way it only records the message subject line and not the body. It also records it as a ".IMA" file and shows up in the "results" column as an "E-mail Attachment".
How do I resolve this problem?
I have ACT e-mail set up using Microsoft Outlook as the e-mail system. I can compose a message using ACT e-mail and send it OK. It also attaches to the contact fine and records the message subject and the body. It also shows up in the contacts "history" tab, "results" column as "Email Sent".
The problem I have is that when I have ACT Email open and Microsoft Outlook is closed, it won't receive when I hit the "send/receive" button. It only receives when Microsoft Outlook is open at the same time and I click on the "send/receive" button in Microsoft Outlook.
This poses a major problem because when I receive using Microsoft Outlook, it won't record the received messages to ACT contacts. I have to manually attach them in ACT E-mail using the "attach to contact" command. When I do it this way it only records the message subject line and not the body. It also records it as a ".IMA" file and shows up in the "results" column as an "E-mail Attachment".
How do I resolve this problem?