BoskofPortKar
Technical User
Hi, I'm trying to help a friend out here... She had several problems with her PC. Her Windows 98 won't do defrag, and has missing .dll file for cdrom, among other problems. I want to do a non-distructive reload of Windows 98. (Reload Win 98 without reformating the hard drive...)
I try and do this, and the computer tells me my virus software is keeping the reload of Win 98 from running. She has Norton installed but not "running" on the PC, and is using some software she downloaded called "eAnthology". The Norton seemed to be preloaded as a trial copy on her PC, and she's using the eAnthology software now. I've tried to uninstall Norton, shut down the eAnthology, and take anything that looked like virus software out of all the system files (autoexec, configsys, and systemini). I tried to shutdown any task running that looked like virus software, but it still hung up on running virus software. I did find a posted note/page on Microsoft's site that told how to "totally disable" the virus software, but it just covered Windows 2000, and NT, not 98, and 98 didn't work like 2000 does. Any ideas out there? Any suggestions would be appreciated. She has too much downloaded software to do a format on the hard drive. Her PC only has a 1.4meg "floppy" to copy files off, which would be a mess to do. Please help...... My friend has MS and doesn't get out much, so her PC is literally a window on the world for her, and she doesn;t want to loose what she has on her PC already. Thanks much to all who help!! Dennis
I try and do this, and the computer tells me my virus software is keeping the reload of Win 98 from running. She has Norton installed but not "running" on the PC, and is using some software she downloaded called "eAnthology". The Norton seemed to be preloaded as a trial copy on her PC, and she's using the eAnthology software now. I've tried to uninstall Norton, shut down the eAnthology, and take anything that looked like virus software out of all the system files (autoexec, configsys, and systemini). I tried to shutdown any task running that looked like virus software, but it still hung up on running virus software. I did find a posted note/page on Microsoft's site that told how to "totally disable" the virus software, but it just covered Windows 2000, and NT, not 98, and 98 didn't work like 2000 does. Any ideas out there? Any suggestions would be appreciated. She has too much downloaded software to do a format on the hard drive. Her PC only has a 1.4meg "floppy" to copy files off, which would be a mess to do. Please help...... My friend has MS and doesn't get out much, so her PC is literally a window on the world for her, and she doesn;t want to loose what she has on her PC already. Thanks much to all who help!! Dennis