How do I clear CommunicaMgr alarms? 1

[LayDeeeDi]

Hello Group!
We added some additional power supplies to our system today so how do I clear these CommunicaMgr alarms?


CommunicaMgr ALARMS
===================

ID MO Source On Bd Lvl Ack Date
1 POW-SUP 02A15 y MIN Y Mon Feb 08 16:33:20 CST 2016
2 POW-SUP 02B15 y MIN Y Mon Feb 08 16:33:19 CST 2016


SERVER ALARMS
=============

No Server Alarms

I keep getting messaged every hour with these messages and I can't seem to get them to go away.
Thanks in advance!!!

 

[dialtonebone]

almclear -a from the shell will do it

If they come back up then the alarm isn't fixed

 

[joe2938]

also from CM, do a test environment command. This will tell you if the power issues have been resolved.

 

[AvayaTier3]

Those "on board y" alarms will only clear when the hardware issues are resolved
Basic tier 1 troubleshooting methods can be used.
G650 cabinets with 655 power supplies in slot 00 and slot 15 are redundant (active/standby)
They can be changed hot without affecting service in the cabinet.
Moving them between cabinets and swapping them with other 655 that are not alarmed can
tell you a lot.

almclear -a does not clear active hardware alarms.
-------------------------------------------------------------------------------
Alarms reported for CM are used for information:
Maintenace Object
on board - y/n
Alarm Type - MAJOR/MINOR/WARNING
Svc State
Ack 1 2 - Did the alarm receivers get notified and send back Acknowledgement
Date Alarmed Timestamp
Date Resolved Timestamp
--------------------------------------------------------------------------------
display errors hi
This will help you with what to look up in the Avaya Maintenance Documentation to
further investigate failing hardware and steps for resolution

list configuration power-supply 2
list configuration power-supply 3
list configuration power-supply 4
status environment 2
status environment 3
status environment 4
test environment 2 long
test environment 3 long
test environment 4 long

list configuration power-supply 1

                   SYSTEM CONFIGURATION - 655A Power Supplies

            Power Supply           Power Supply               Power Supply
  Location  Serial Number   Make/Model Number        SAP      Firmware Version

  01A00     05R411001355   Power Unit 655A Rev  B 700246671   2.19A
  01A15     09DT37285471   Power Unit 655A Rev 00 700460041   1.12
  01B00     05R411000509   Power Unit 655A Rev  B 700246671   2.19A
--------------------------------------------------------------------------------
status environment 1

                       CABINET POWER SUPPLY STATUS (655A)

Pow  Alm  Temp(F/C)   Hot     Voltage        FAN       Ring Voltage      Input
Loc  Cnt InLet  Exhst Spot  +5   -5  -48   Ctrl Alm Stat Ctrl  Set  Det  Power

01A00 0  71/22  71/22  ok  5.15 5.15 49.0  mid  N   ok   actv  20HZ  Y   AC
01A15 3  71/22  69/21  ok  5.10 5.13 49.0  mid  N   ok   stby  20HZ  Y   -
01B00 0  68/20  71/22  ok  5.10 5.10 48.8  mid  N   ok   actv  20HZ  Y   AC
--------------------------------------------------------------------------------
test environment 1                                                     Page   1

                                 TEST RESULTS

Port        Maintenance Name  Alt. Name Test No. Result            Error Code

01          CAB-EXFR                    1532     PASS
01          CAB-PFL                     1533     FAIL
01          SER-BUS                     1531     PASS
01A00       POW-SUP                     1535     PASS
01A00       POW-SUP                     1536     PASS
01A00       POW-SUP                     1649     PASS
01A00       CAB-TEMP                    1537     PASS
01A00       CAB-TEMP                    1538     PASS
01A00       PS-RGEN                     1540     PASS
01A15       POW-SUP                     1535     FAIL              12
01A15       POW-SUP                     1536     PASS
01A15       POW-SUP                     1649     FAIL              1
01A15       CAB-TEMP                    1537     PASS
01A15       CAB-TEMP                    1538     PASS
01A15       PS-RGEN                     1540     PASS
01B00       POW-SUP                     1535     PASS
01B00       POW-SUP                     1536     PASS
01B00       POW-SUP                     1649     PASS
01B00       CAB-TEMP                    1537     PASS
01B00       CAB-TEMP                    1538     PASS
01B00       PS-RGEN                     1540     PASS

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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