NetAdmin2004
IS-IT--Management
Basically we have an after hours call in number/DN and I need to change only that DN to transfer to voicemail after 10 rings not our standard 4. Can and How do I do this? I have the ICS software etc.... Thanks!
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How do I change the number of rings on one DN 1
- Thread starter NetAdmin2004
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NetAdmin2004
IS-IT--Management
It goes to an AA after 4 rings.....
NA,
F983
120000,1020000 etc (admin password)
AA
LINES enter line number
OK
(press center soft key until 'rings' shows up in top right hand of screen)
CHNG
10
Rls
Next Admin KSU Programming,
F**266344
23646 (pwd)
Terminals & Sets
(show)
enter the DN the line appears and rings on
show
Capabilities
Show
Fwd No Answer
show
Fwd To: Set to none
Heading
next
Fwd On Busy
show
set to none
This should do it.
Cheers
PhM
F983
120000,1020000 etc (admin password)
AA
LINES enter line number
OK
(press center soft key until 'rings' shows up in top right hand of screen)
CHNG
10
Rls
Next Admin KSU Programming,
F**266344
23646 (pwd)
Terminals & Sets
(show)
enter the DN the line appears and rings on
show
Capabilities
Show
Fwd No Answer
show
Fwd To: Set to none
Heading
next
Fwd On Busy
show
set to none
This should do it.
Cheers
PhM
- Thread starter
- #5
NetAdmin2004
IS-IT--Management
Okay, I have examined our phone system a little more and I am trying to fix a ringing problem we have with a LINE not a DN. Basically we have an after hours number which is supposed to ring 12 times before going to a general delivery mailbox. We have the line in a ringing group and I checked to make sure no phones added in the ringing group have regular voicemail setup on them, and they don't. I also looked in the VM manager and the line is set to ring 12 times before going to VM, so I guess I am lost to as why it is not ringing 12 times and only ringing 4 times (default)???
We also use an auxilary ringer throughout our plant after ours and it is set to YES for Auxilary ringer on that line, but it is not working either......
Any suggestions?
Thanks, Ed
We also use an auxilary ringer throughout our plant after ours and it is set to YES for Auxilary ringer on that line, but it is not working either......
Any suggestions?
Thanks, Ed
Ed,
With no lines in a ringing group, then no lines will ring when that group is activated. This after hours number is it a single line or is it a real number programmed onto an overline group from the Telco?
Can you post what is happening now? And please post where and how this line is normally configured.
As for Aux ringer on the line, is the Aux ringer working for all the other lines?
PhM
With no lines in a ringing group, then no lines will ring when that group is activated. This after hours number is it a single line or is it a real number programmed onto an overline group from the Telco?
Can you post what is happening now? And please post where and how this line is normally configured.
As for Aux ringer on the line, is the Aux ringer working for all the other lines?
PhM
- Thread starter
- #7
NetAdmin2004
IS-IT--Management
Well, in the Norstar Software we have Line 260 setup as a real number. Basically what we have are phones (DNs) in a ringing group to ring when someone calls after hours. This number is associated with that group in the "Schedules" under the Night setting in the ringing services. Auxilary ringer is set to Y in this setting also.
The line is not associated with any DN on our system, but just to a ringing group that rings certain phones after hours throughout our plant.
Did I give you what you were looking for? Let me know if you need more info and I will see what I can do....
Thanks for your help!
The line is not associated with any DN on our system, but just to a ringing group that rings certain phones after hours throughout our plant.
Did I give you what you were looking for? Let me know if you need more info and I will see what I can do....
Thanks for your help!
- Thread starter
- #9
NetAdmin2004
IS-IT--Management
Arr, Prime set = None, Use auxilary ringer is set to Yes for this line..... Let me know if there is anything else I can check. Thanks for your help.
Do any other phones have an Answer DN key of any of the phones that are in the ringing group. If so, the call could be getting to voicemail early via the answer DN.
It is important to remember that there are at least 5 ways that a call can get to voicemail.
MarvO said it
It is important to remember that there are at least 5 ways that a call can get to voicemail.
MarvO said it
Arr,
I'm trying to stay out of your way, but seems like more information is needed. You are asking the right questions.
This is the kind of problem that would be fun to work on with NRU and a RAD. It's too cold where I live to leave the office. A good NRU day if you know what I mean.
MarvO said it
I'm trying to stay out of your way, but seems like more information is needed. You are asking the right questions.
This is the kind of problem that would be fun to work on with NRU and a RAD. It's too cold where I live to leave the office. A good NRU day if you know what I mean.
MarvO said it
- Thread starter
- #14
NetAdmin2004
IS-IT--Management
I will check and see about the any of the phones have and Answer DN key of the phones listed in the ringing group.... Thanks for the info. I am lost on why it stopped working.... It used to work fine... Thanks for everyones' help!
- Thread starter
- #15
NetAdmin2004
IS-IT--Management
Okay.... On the each DN assigned to the Ringing Group, there are no assignments to the "Answer DNs" section of each DN. Is this what you were asking? Thanks!
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