How do I change the Caller ID number seen by outside customers? 2

[x11dude]

Hi all,

When someone at our retail store calls someone on the outside, their callerID shows our primary company number. That number is for administrative offices - not the store. So (on a weekend) they hear Sorry We're Closed.

In Nortel Meridian Option 11 - is there a way to show the actual DID# on their callerID - or perhaps the store's main auto attendant call-in number when called from one of the store's DIDs?

(People don't listen to their voicemail anymore - they just call what was on their display.)

Many thanks!!!
x11dude

 

[RickyPone]

Not to be short but just search keyword clid and you will find all you need. There have been recent discussions about this.

 

[x11dude]

Sorry - I did search - but my searches didn't really find the right things. Either I'd get thousands of results, or ones that were too technical for me.

I'll try adding CLID as a keyword (sorry, didn't know to use it - and when it appeared, again was over my head)

Thanks for the quick response.

 

[bhassell2000]

Build a new clid entry that look like this and it will pass 2023666000

ENTRY 1
HNTN 202
ESA_HLCL 202
ESA_INHN NO
ESA_APDN YES
HLCL 3666000
DIDN NO
HLOC
LSC
CLASS_FMT DN

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[RickyPone]

You have to build the entry in ld 15. Net_data is where it is located.

 

[x11dude]

Ricky and Buddy, thanks for the posts - perfect and just what I needed! I will be building my first CLIDs thanks!!!!

 

[x11dude]

I know our system is back-level. I'm finding I don't have a PRT option in LD15 - so did CHG. Hope I'm not hosing anything too bad but worst comes to worst I probably need new CLIDs anyway. It saved 256 as new size (not sure what the old one was). Anyone think of a way to just do a display first before the CHG? - Thanks:


ld 15
CDB000
MEM AVAIL: (U/P): 1338886 USED U P: 73883 45406 TOT: 1458175
DISK RECS AVAIL: 441
REQ: prt

SCH0099 PRT?
REQ:
REQ: prt

SCH0099 PRT?
REQ: chg
TYPE: clid

SCH0099 CLID?
TYPE: ?
AML_DATA ANI_DATA ATT_DATA AWU_DATA CAS_DATA CCS_DATA CDB
CDR_DATA FCR_DATA FFC_DATA FTR_DATA HSP_DATA ICP_DATA IMS_DATA
INT_DATA LDN_DATA MPO_DATA NET_DATA NIT_DATA OAS_DATA PPM_DATA
PWD_DATA RDR_DATA ROA_DATA TIM_DATA TST_DATA
TYPE: **

REQ: ?

CHG END NEW OUT
REQ: chg
TYPE: net_data
CUST 0
OPT
AC2
FNP
CLID yes
SIZE 256
NEW SIZE 256 SAVED!
INTL ****

 

[bhassell2000]

prt the clids in ld 21



Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[x11dude]

Wow, am I dense, thanks Buddy!

I love this forum! And now that I know what I'm looking for, I am finding similar (helpful) posts - but this is the best!, many thanks!

 

[bhassell2000]

always good when we can all help each other out!

Thanks,

Buddy

Linked in Profile

http://www.linkedin.com/in/buddyhassell

 

[x11dude]

Thanks again all, I added a 3rd CLID entry and that did the trick! Perfect!