How do I change a 4621SW IP phone from Group 876 back to Group 678???

[TCarrier]

I’m doing a VPN phone install.

Avaya 4621SW IP phones.

I have already converted the phones to Group 876.

I needed to make a change to an IP address in the 46vpnsetting.txt file on the S8300 TFTPboot directory.

How do I reset the phone back to Group 678 to pull the config files back down to the phone.

I’m trying to go through the Mute settings, *, etc., but the phone does not respond.

Does anyone have any suggestions?

 

[CBB]

Login to the phone with an extension. Then you will be able to do it.
Or reboot the phone, wait till it says "press * to program" press # to everything. It will then say enter command, now you can press mute group#.

 

[TCarrier]

The problem I am having is on reboot, there is no option to program (*) or do anything else. I can't "break" into the phones to change anything.

 

[CBB]

So it won't let you login either. If it doesn't give you login and you can't * to program then I'm pretty sure you are hosed. Same thing can happen if you unplug the phone when it says DO NOT UNPLUG PHONE.

 

[TCarrier]

I changed three phones to VPN and I can guarantee I did not unplug the phones on bootup.

Now, by hosed , do you mean ultimately hosed or temporarily hosed, and how do I unhose myself?

Thanks...

 

[CBB]

As far as I know when the phone has no firmware or corrupt firmware you can send it back to Avaya, not sure on a cost. You probably have a paperweight or door on your hands