LegionOfDarkness
Technical User
I have created an Access database for my department to monitor phone calls for Quality Assurance. I have set a from that lists all the criteria for each evaluation, and option groups for answers. I have added total feilds for each criteria for total possible points and total earned points. At the bottom of the form, I have the total percentage for the entire evaluation. I need to create a report that will summarize the department score for each citeria. This means I have to add up the score from every evaluation I create for every criteria.
Example: Question(Criteria) Average Plus/Minus YTD
3 Part greeting 30% -3% 40%
This will be a summary report of all the evaluations I do. Any thoughts on how to make this happen?
Example: Question(Criteria) Average Plus/Minus YTD
3 Part greeting 30% -3% 40%
This will be a summary report of all the evaluations I do. Any thoughts on how to make this happen?