How do I assign a DID to a specific port? Steps? 2

[setprogram]

Thanks in advance. Version SP:30DDC04 NAT

Here's the situation and I what want to accomplish. We purchased a block of numbers from phone company. Some of these DID's have been assigned to specific data ports in the our offices...Some have not. I want to assign the remainer of the DID's and be able to plug the phone into that jack and the phone ring when I dial the DID.

Each data port has a sticker on it that says...02D 102V, 03D 103V. That must mean something about the location. I have over 200 Target Lines built.

 

[ptstechnician]

Assign the target line to the extension & make it ring & appear. Make the prime set of the target line the extension.

 

[jerryreeve]

I think those data ports you are looking at are the lables of the cables that your building has. ie 02D may be just the second data patch panel location and 102V may be the voice location on either a patch panel or a patch field of cable 102. this is a standard numbering that cable yankers use so you(the customer) have a way to identify the other end of cables. there is a possibility that you already have wires cross connecting phone port 102 with voice location 102 but from the tone of your question i will have to recommend that you contact your vendor for this one.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[RikRodgers]

It sounds like you're reading the cable number, which doesn't necessarily correspond to either a port on the phone system, or an extension number.

If you take a spare phone and plug it into one of the voice jacks (102v, etc...), and the phone comes up, then press f*0, and the intercom button. Providing your set relocation is off, that is the extension connected to that jack.

If the phone doesn't come up, you'll have to call a technician to cross connect them. If the phone comes up with the same extension at multiple locations, you'll have to disable set relocation.

If none of this makes sense, it's probably best to call a technician anyway.

 

[setprogram]

I believe they are wired...but, they don't have a DID assigned. If I look at port status for my office in Maintenance, It's P0105: 3803 (That's my DID) and I select B2 it say P0105:6027. What is the 6027? We lost our original vendor and the second one is not very forthcoming (I don't make the vendor decisions). I fully intend to learn this programming without his help. I think I can do programming. I can't do wiring.

 

[jerryreeve]

that means POrt 105: DN 3803

it is just good programming that the DID and the DN are the same.

if 6027 is completely out of range you will have to chang the DN of 6027 to an UNASSIGNED DN within the DID range. be careful since you could end up shifting the DN's around. keep careful records of any changes you made and the order you made them so you can reverse the changes if you need to.

now you can do the above items of assigning the DID to a target line and assigning the target line to a DN etc.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[lugerlover]

you realize most of us have been working on these for 10 to 20 yrs and you dont just learn it.And if vendor isnt very forth coming then complain your company is paying he should be able to show the basics unless he hasnt a clue.

 

[setprogram]

Makes sense...Thank you so much. I have spread sheets of Lines with DID's, Rec'd extensions, Prime Set's, etc. Our original programmer was really pretty good, even our office numbers kinda sync with the DID's, with a few exceptions. How about that for logic! (My office is 803). Our DID range goes from 3800 to 3939. We've used roughly 75 of the DID's and I have a DID map. Now that I know each port has a 6### I'll do a map of those before I begin...Wish me luck!

 

[setprogram]

Lugerlover,

Why not? In my previous life I was a QA Analyst for a software company. I understand the basics of programming. My vendor has a macho complex and everytime he programs anything, he calls someone else. I keep good notes and I attempt simple tasks. I just want to be able to assign a DID to a digital jack or an analog jack that is already wired, Setup Ring Service for Night Bell (I can do this) (I can do this too)...In other words, everyday type tasks.

Thanks for your help.

 

[MagnaRGP]

/RANT

There is a REASON why vendors charge money. Their people are supposed to be reasonably trained to do this stuff and also undo the results of what happens when a user tries to do the "everyday tasks" and can't figure it out. Programming a Norstar is not the same as coding in C++ or cobol or visual basic. There are many parameters that need to be met to accomplish any one task, and often there are more than one ways of doing it.

That said here is my two cents from the other side of the coin:

Pay your vendor for a training session on the "everyday tasks". Take notes. If they won't take the job for that session then kick them out and find a REAL vendor who will partner with you.

/rant

 

[Nazule]

Being a technician I normally believe the end user should not play at programming however if a customer wants the access and is fully aware of the problems they could cause then I have no problem helping them learn it and I have no issue sharing information with them.

Most vendors make most of their money off of service calls and maintenance contracts not from the actual hardware installation. It is common to not want the customer in the KSU making changes as this can also lead to problems and finger pointing about who caused the issue and who should pay ie. maintenance or not.

As a rule most vendors only allow access to the admin side programming and not configuration programming. In my dealings most give access up when asked but also recommend additional training.

If someone goes to the effort to ask in one of these forums for programming help well I'm sure most will give it. If he runs into trouble that will be the USER BEWARE policy and he will have to sort it out with his vendor.

Till then there are no stupid or off limit questions but don't expect answers on how to crack out a config pass etc.

my 2cp

 

[setprogram]

Magna,

That's a plan, and thanks for the "rant". My company has four different locations, two in my city and two 3.5 hours away. The vendor is 3.5 hours away at our home office. My location is the only location with a Norstar system, and Norstar is not his expertise. He inherited my system. As I said, he calls someone else when he has to program. I will insist on a local expert if the programming gets to hairy.

 

[setprogram]

Thanks Nazule,

I will not attempt reinstalling software and programming from scratch. I just want to continue what has been established, and not mess-up what is working. Besides, I kinda like to know how it works. That way when I do call in expert help, I know how to explain the problem and have enough detail information that the vendor/technician/programmer is not spending hours learning our system setup. Thanks again and have a good day.

 

[RikRodgers]

Back to the issue at hand, just make sure you're looking at the right port... As I said earlier, the cable number (103v) doesn't necessarily mean it's wired to port 103 on the KSU. Either follow my previous instructions, or go back to the wiring closet, find 103v, and trace the jumper wire back to the phone system's block. Not doing so could result in more headache than it's worth.

 

[setprogram]

Thanks RikRodgers.

I'm making a spread sheet of the P####, the B1 DN (which happens to be the DID) and the B2 6### associated with that Port. The B2 6### must be a second number for that port. I'm doing this from the Maintenance section. After I get through all that, I'll take your advice and delve a little deeper into the weird world of telephoney and wiring...

 

[jerryreeve]

don't worry about the B2 number. it is not a DN that you can get to or need to.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com