How can you track calls that end in the voicemail (R7.0) ?

[foosy]

I have a partner latest release with a 6-port voice mail messaging R7.0.
All calls get answered by the auto-attendant and then transferred to an extension. If the extension is not picking up - the caller leaves a voicemail in the mailbox.

I am tracking the SMDR output of the ACS (sends the output into a software). What I am seeing is that all unanswered incoming calls go to the voicemail extensions (35 to 40 in my case).
The problem: I can not tell by looking at the output produced by the SMDR, to which extension was the call intended.

I need to be able to look at the usage reports and determine for each extension, how many calls were answered and how many were not - and I can't find a way to do it.
Any ideas ?

 

[DWLaurie]

SMDR will tell you what the FINAL port was that touched the call. If a call comes into the ACS, is transfered to the AA, the caller "0"'s out and extension 10 takes the call, then transfers it to extension 15 that takes the call and then terminates it, it is only extension 15 that is listed in the SMDR report.

Having said that, since it is only PM that is answering the call, SMDR will only report the PM ports since they are the ports that are active when the call is terminated.

You can do a mailbox report off of the PM7 using a serial cable and see what all of the messages are in all of the mailboxes on the system. That will not be quick nor efficent, but it may give you the information that you want.

--Dan