How can we route all calls from 4:00 to 9:00 pm, to a single agent

[serge9]

Phone system: Meridian 1 61C
Voice messaging: Meridian mail 12

equipped with ACD, music on hold and intralia
Business hours are from 8:00 am to 9:00 pm

Here is how the system is working presently

Before 8:00am and after 9:00pm the caller will here a message saying we are closed
During business hours
All incoming Calls are received with a greeting and prompted to make a selection by dialling 1,2,3 and so on

Each selection will send the calls to a separate ACD queue and is answered by the agents of the queue

When agents are available, the call is answered
When agents are not ready, the caller hears an announcement and then music and then prompted to make a selection by dialling 1- to keep on waiting or 2- to leave a message.

All is working fine and each queue has its own voice mail box
According to meridian mail time of the day there are 3 options
Business hours, off hours, holiday

Question no 1
1- How can we route all calls from 4:00 to 9:00 pm, to a single agent
from 8:00 am to 4:00 pm keep the system as is
2- How can we show on the display which selection caller has made (did he press 1 or 2)
example
1- is accounting
2- is sales

thank you very much
serge9

 

[curlycord]

Meridian forum is here:
forum798

http://www.spoctel.com

 

[serge9]

Thanks

 

[Gareth1978]

Can't you set up a 'night service' routing all calls to designated extension and switch it on at 4 when you leave and then switch it off when the operator leaves at 9 ?? I'm not familiar with the system but out Mitel switch we had allowed 2 night services. The operator could set the system to Night2 when they leave at 9 Night two diverting all calls to voicemail ?

 

[serge9]

Thank you very much

I had routed all calls to a night services and it is ok now
Thanks