How can i transfer a voice message to someones e-mail?

[eewool]

Hi all

I want to transfer the voicemail of my users to there mail box. Most of them are using outlook, some thunderbird and 2-3 OpenExchange.

I know some of my old users were seted up by the Cisco guy who came here for 2 days, but we have new employees and I just can't figure how he did it.

Thanks,

Louis

 

[robbiear]

Hi Louis,

Can you tell me what you are using for voicemail. Is it Cisco Unity Connection or Unity Express or a third party VM software/server.

 

[eewool]

I am using Cisco Unity connection. The hardware are two 2811.

Thanks for you help!

Louis

 

[robbiear]

Hi Louis

If the VM server is running on a 2811 then it is Unity Express.
I'm not so sure if you can forward voicemail to email on the Express version. Let me take a quick look at one of our systems and I will get back to you.

 

[robbiear]

Hi Louis

I found this:-

Here are the rough steps:

1. Login to Unity Express through the web GUI
2. Administration > SMTP Settings - specify your exchange server. I recommend you allow Exchange to accept unauthenticated email from the UC500.
3. Voice Mail > Message Notification > Notification Administration - enable system-wide notification for all messages
4. Configure > Users
5. Click on the user you want to enable notifications for
6. On the Notification tab click on Email Inbox - enable notification, set email address, set notification preference for All Messages, attach voice mail to message, use Quick Add to enable 24x7 notification schedule (all checkboxes should be checked), apply changes, close pop-up
7. Back from the Notification tab - check the Enabled box for Email Inbox, apply changes
8. Switch to the Profile tab - enable notification for the user, apply changes
9. Test
10. If it works, repeat for all other users

A little tedious but it works.