How Can I Restrict Calls to Internal ext.'s for a certain group?

[NewbieAdmin]

I first want to state that I have an elementary knowledge in programming this system. I have software version G3V6I.03.2.239.5.

I would like to restrict calls to certain extensions or if that is not possible I could restrict calls to all internal ext.'s for a certain group. Basically I have CSR's calling each other instead of taking ACD calls. I have looked at the COR assigned to the group I would like to restrict and see a couple of options but am not sure if this is what I'm looking for. The two options I was wondering about is the "direct agent calling" and "Restricted call list". Thanks for your help.

Nicole

 

[Bobg1]

to restrict between internal groups, you assign them differenet COR's and have the cors set to restrict calls to the COR of the other group.

 

[mikeydidit]

Something that I have put in place that is very easy to do, is create a cover path for each. On the cover path put inside calls back to the hunt group on all calls. This has worked here for several groups. I have it set up in our switch so that you cant dial out and back in with a high COR. Hope this helps you.

If you find any mistakes, please consider that they are there for a purpose. And everyone needs a purpose.
Hope this helps, Mikey.