How can I reset unknown SSH password of a Call Manager version 7.1.3?

[arie01]

Hello,

I inherited a Call Manager version 7.1.3 array that no one knows the SSH username and/or password. I found a procedure on Google but for some reason I couldn't login with the username and password they specify in it. The procedure can be found at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/5_1_1/iptpch2.html.

The reason I need to access the OS is because the company I work for changed its name and logo and they want to put the new logo on the phones. I never did such thing but I was told that I can do that through the file system. However, if someone knows of a better way to do that, please advise...

I have physical access to the appliance but again, no username or password.

Could someone please help me gain SSH access to my box?

Thank you,

 

[whykap]

What's unknown? the OS password or the application administration password?
If the latter then the procedure above is correct. If it is the OS you need to contact cisco TAC.