How can I put a call on hold using auto attendant?

[nooop]

My office needs the AA to answer over flow calls that don't get answered live with the AA. But they want to tell callers to simply hold for the next available. I see park and page under CCR, but I don't know how to just hold the call. Is park and page the only option? The page part is what they don't want. Just a park option or so. We don't have Contact Center licensing on the BCM50.

Thanks

 

[oldestgeek]

Noop
You'll need to license at least one skill set in ICC with an agent license for each person you want the call queued to to do this.