Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

how can I know the calls have been handled by agents

Status
Not open for further replies.
Ahmed_Yassine

Ahmed_Yassine

Technical User
Jul 11, 2017
10
0
0
DZ
Hi,

I want to make integration between an application and CS1000/AACC how can I fetch the information that tell me an agent answer (handles) the call on real time in order to apply on the caller number some requests.

there is a table or view that give this info ?
 
Status
Not open for further replies.

Similar threads

Keys09
  • Locked
  • Question
How can I List of ALL DID and extensions associated
Replies
1
Views
123
Firebird Scrambler
Firebird Scrambler
AlaskanTech
  • Locked
  • Question
I can make out going calls but incomming calls just keep ringing.
Replies
2
Views
78
bignose21
bignose21
bltodd
  • Locked
  • Question
ERR008 Digital and Analog Calls in Hang up after initial connection. Calls to outside hangup Fax too
Replies
0
Views
57
bltodd
bltodd
notaphoneguy27
  • Locked
  • Question
CS1000 cannot make outbound calls
Replies
5
Views
114
Firebird Scrambler
Firebird Scrambler
krtcomm1
  • Locked
  • Question
CLID on tandem calls outbound to PSTN when calls are forwarded externally
Replies
6
Views
93
krtcomm1
krtcomm1

Part and Inventory Search

Sponsor

Back
Top