How can I get rid of this Win32/Clspring!generic worm?

[DawnP]

On a Windows 2000 laptop:

I can no longer run Ad-Aware. It gives me a blue screen. I've even tried uninstalling and re-installing, and get the same results.

When I run Trendmicro's Housecall, it detects a bunch of things, but won't remove or clean anything. It freezes.

I run CA's online scan, and it detects Win32/Clspring!generic in the file Netdde.dll. It can't clean or delete it.
Any suggestions?

 

[pechenegs]

Download hijack this from the link below.Please do this. Click here:

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

to download HijackThis. Click scan and save a logfile, then post it here so
we can take a look at it for you. Don't click fix on anything in hijack this
as most of the files are legitimate.




Download ewido!

http://www.ewido.net/en/

* Once you have downloaded Ewido Anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
* Once the setup is complete you will need run Ewido and update the definition files.
* On the main screen select the icon "Update" then select the "Update now" link.
* Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
* Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
* Once in the Settings screen click on "Recommended actions" and then select "Delete"
* Under "Reports"
* Select "Automatically generate report after every scan"
* Un-Select "Only if threats were found"


Close Ewido Anti-spyware, Do NOT run a scan yet. We will do that later in safe mode.



* Click here to download ATF Cleaner by Atribune and save it to your desktop.

http://majorgeeks.com/ATF_Cleaner_d4949.html

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.
o If you use Firefox:
+ Click Firefox at the top and choose: Select All
+ Click the Empty Selected button.
+ NOTE: If you would like to keep your saved passwords, please click No at the prompt.
o If you use Opera:
+ Click Opera at the top and choose: Select All
+ Click the Empty Selected button.
+ NOTE: If you would like to keep your saved passwords, please click No at the prompt.
* Click Exit on the Main menu to close the program.


* Click here for info on how to boot to safe mode if you don't already know
how.

http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam

* Now copy these instructions to notepad and save them to your desktop. You
will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in
safe mode:



reboot to normal mode and run a few online scans!


Make sure your ActiveX controls are set as follows:

Go to Internet Options - Security - Internet, press 'default level', then OK.
Now press "Custom Level."

In the ActiveX section, set the first two options (Download signed and
unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX
controls not marked as safe" to 'disable'.


Active X settings

http://www.compu-docs.com/activex.htm

Run ActiveScan online virus scan here

http://www.pandasoftware.com/products/activescan.htm

When the scan is finished, anything that it cannot clean have it delete it.
Make a note of the file location of anything that cannot be deleted so you
can delete it yourself.
- Save the results from the scan!



post a hijack this log, the ewido and active scan logs




Member of ASAP Alliance of Security Analysis Professionals

under the name khazars