We are installing a new wallboard system. The wallboard server logs in via telnet and runs a report which displays the stats refreshing every 3 seconds. The server then reads the stats from the report display and sticks it on the wallboard.
I am writing a custom report for the wallboards and I want to display an accurate stat for abandoned calls and ACD calls today for a skill/split.
This would logically (to my mind) be the sum of the hskill.ACDCALLS for the day (previous intervals) added to the cskill.ACDCALLS (current interval), except that custom reports do not allow you to mix realtime and historical tables in one report.
Is there any other way to achieve this, another table I could read, etc.
Any ideas?
Billy McMillan
I am writing a custom report for the wallboards and I want to display an accurate stat for abandoned calls and ACD calls today for a skill/split.
This would logically (to my mind) be the sum of the hskill.ACDCALLS for the day (previous intervals) added to the cskill.ACDCALLS (current interval), except that custom reports do not allow you to mix realtime and historical tables in one report.
Is there any other way to achieve this, another table I could read, etc.
Any ideas?
Billy McMillan