How can I change assigned voice ports

[techmcc]

I have a BCM400 and just setup Call Center using Call Pilot. I have a problem when customers call they sometimes do not get to my call center or are left with dead air (indefinitely).

Using BCM Monitor I notice the system has 1 voice port for Call Center and 5 for Voice Mail. This problem seems to happen whenever I get a new call when the Call Center port is busy. I tried adding more voice ports however they all added to voice mail and I still have the problem. Is there a way I can add ports directly to Call Center?

 

[lretrievers]

You may want to take this to the BCM forum, as the Call Pilot on BCMs is different than it is on PBX.

 

[johnpoole]

just go back through the call pilot wizard, no other way

john poole
bellsouth business
columbia,sc