How can a caller get reception by pressing "0" from another extension 3

[parkgroup]

Hi and thank you in advance for any help on the issue. Once we use to get a voicemail box we could normally press “0” and go to a reception which is Ext “221”. We cannot do that anymore. Callpilot was down recently and everything was built again...

 

[PERRYPJ]

Check Feature 982

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[norstarboy125]

What does it say when you dial 0 now?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[parkgroup]

It says the number you have dialed doesn’t exist in the directory..

thanks

 

[ironhorse17]

In each table there is an operator dn to input.

 

[parkgroup]

Operator DN is 221...but it doesn't seem to go there...just gives use a the number you have dialed doesn't exist in the directory..

 

[ironhorse17]

You say when you reach the voicemailbox; have you checked the target extension for that mailbox?

 

[norstarboy125]

There are several places to make sure the attendant is set properly. What happens if you just intercom directly to 0? Does it ring ext 221? If it does then the programming your missing is on the v-mail side not the KSU.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Sam173]

As well as in the voicemail table you need to set it up under Feature 982 Auto Attendant Extension

 

[parkgroup]

thank you very much everyone, I was missing indeed the setup under Feature 982 Auto Attendant Extension and working great now....