How 🤔 to configure Non Business ho

[RegAlphTom]

How to configure Non Business hours Time Condition inside a Non Business Time Condition to call an external number if Time matches, and if it doesn't it goes to Business hours

 

[ucxguy]

You can chain multiple time conditions if you want.

You should first configure each time condition separately (not one "inside" the other). It might be a good idea to test each of them separately at this point. Then you can use the "time condition 2" as a destination of the "time condition 1".
When a call is received, the system will first examine the "time condition 1" and then route it further. If the configured destination is "time condition 2", it would then examine the second time condition and route the call to the appropriate configured destination of this second time condition.

 

[RegAlphTom]

What's the appropriate configured destination of the second time condition , meaning the external destination?

 

[ucxguy]

That is completely up to you. You want to route calls based on the time condition in a different way - so you should know what the handling should be for each case.

The first destination is for the case when the time condition matches, the second destination is for the case when it does not match the time condition. For example, if the time condition is for business hours, you could for example set the matching destination to an IVR that is to be used during business hours and the non-matching destination to a general mailbox that is to be used outside of business hours.

 

[RegAlphTom]

Thanks a lot...
Got it figured out, your input is much appreciated ...
Thanks ...

 

[RegAlphTom]

RegAlphTom(Installer/Programmer)
OP - ORIGINAL POSTER
6 Aug 23 14:22
ADD/CREATE A TIME GROUP
DESCRIPTION : EXTERNAL CALLS 16:31-1730
TIME TO START : 16:31
TIME TO FINISH : 17:30
WEEK DAY START : MONDAY
WEEK DAY FINISH : FRIDAY
MONTH DAY START : 1
MONTH DAY FINISH : 31
MONTH START : JANUARY
MONTH FINISH : DECEMBER...
ADD/CREATE A VIRTUAL EXTENSION(2262) FOR FOLLOW ME USE
N. B. : DISABLE VOICEMAIL FOR VIRTUAL EXTENSION CREATED
TIME CONDITION :
TIME CONDITION NAME : EXTERNAL CALLS 16:31-1730
CURRENT OVERRIDE : NO OVERRIDE
CHANGE OVERRIDE : UNCHANGED
DESTINATION IF TIME MATCHES :
EXTENSION <2262> VIRTUAL EXTENSION CREATED
DESTINATION IF TIME DOESN’T MATCH :
IVR - (NON BUSINESS HOURS)
OUTBOUND ROUTE :
CHOOSE APPROPRIATE OUTBOUND ROUTE/S(LEAST COST ROUTING IF DESIRED) :
ROUTE NAME : DIGICEL
ROUTE CID :
ROUTE PASSWORD :
ROUTE TYPE :
MUSIC ON HOLD : Music-on-Hold
TIME GROUP : EXTERNAL CALLS 16:31-17:30
FOLLOW ME : VIRTUAL EXTENSION CREATED 2262
DISABLE : UNCHECK
RING STRATEGY : RINGALL-PRIM
FOLLOW ME LIST : ENTER DESIRED EXTERNAL NUMBER(98763945166) TO CALL FOR TIME PERIOD, PREFIXED WITH ACCESS CODE IF CONFIGURED.
DESTINATION IF NO ANSWER :
TIME CONDITION - (NON BUSINESS HOURS)
CAPISCE ...